At hq177, your privacy is a priority, not an afterthought. This Policy explains precisely what personal data we collect, how we use it, who we share it with, and what rights you hold over your own information.
Our Commitments
A plain-language summary of the core principles behind the hq177 Privacy Policy. The full legal text follows below.
hq177 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and the delivery of our gaming services. We do not collect data for its own sake.
All personal data held by hq177 is stored on secured servers with industry-standard encryption protocols in place. Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis.
hq177 will never sell, rent, or trade your personal data to third-party marketers or data brokers. The only circumstances under which your data is shared are those described in this Privacy Policy.
You have the right to access, correct, and request deletion of your personal data held by hq177 at any time. Requests can be submitted through our support team and will be handled promptly.
hq177 uses cookies to improve platform functionality and personalise your experience. You retain full control over non-essential cookie categories through your browser settings at any time.
In the unlikely event of a data security incident that affects your personal information, hq177 is committed to notifying affected Players in a timely manner and taking immediate remedial action.
hq177 is an online gaming platform operating at hq177.bet, providing services that include cricket betting, live casino games, slot games, and a VIP rewards programme to players across Pakistan and other eligible jurisdictions. hq177 is the data controller in respect of all personal data collected from Players through the platform.
As data controller, hq177 is responsible for deciding the purposes for which personal data is processed and for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection legislation.
hq177 collects personal data in the following categories, depending on the nature of your interaction with the platform:
When you create a hq177 account, we collect the personal information you provide during the registration process, which typically includes your full legal name, date of birth, residential address, email address, and mobile phone number. This information is essential for account creation and the fulfillment of our Know Your Customer (KYC) obligations.
As part of our mandatory KYC process, hq177 may request copies of government-issued identity documents such as your Computerised National Identity Card (CNIC), passport, or driving licence, together with proof of your current residential address. These documents are collected and stored solely for the purposes of identity verification and regulatory compliance.
When you make deposits or withdrawal requests on hq177, we collect the financial information necessary to process those transactions. This includes your JazzCash or EasyPaisa mobile wallet number, HBL, UBL, or Meezan Bank account details (where applicable), and USDT TRC20 wallet addresses. hq177 does not store full payment card numbers on its servers.
hq177 maintains a record of all deposits, withdrawals, bets, wagers, game outcomes, and bonus transactions associated with your account. This transaction history is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
When you access the hq177 platform, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, referring URL, pages viewed, time spent on each page, and clickstream data. This information is collected using cookies and server-side logging and is used for platform analytics and security monitoring.
hq177 records and retains all communications between you and our support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the platform. These records are maintained for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, phone, address | Account creation, KYC |
| Identity Documents | CNIC, passport, proof of address | KYC verification, compliance |
| Financial Data | JazzCash / EasyPaisa number, bank details | Payment processing |
| Transaction History | Deposits, withdrawals, bets, winnings | Compliance, dispute resolution |
| Technical Data | IP address, device ID, browser | Security, analytics |
| Communications | Live chat, emails, feedback | Support, quality assurance |
hq177 uses the personal data it collects for the following specific and clearly defined purposes:
hq177 processes your personal data on the following legal bases, depending on the specific processing activity in question:
The majority of the personal data hq177 processes is necessary for the performance of the contract between hq177 and you as a registered Player. Without processing your registration data, financial data, and transaction history, hq177 would be unable to provide you with its gaming services or process your deposits and withdrawals.
Certain processing activities — in particular, KYC identity verification, AML transaction monitoring, and the retention of financial records — are carried out because hq177 is legally obligated to do so under applicable regulatory frameworks. This processing is non-optional and cannot be refused without affecting your ability to maintain a verified hq177 account.
hq177 also processes certain categories of data on the basis of its legitimate interests in operating a secure, fraud-free gaming platform. This includes the collection of technical and usage data for security monitoring, fraud detection, and platform analytics purposes. hq177 has assessed that these legitimate interests are not overridden by your fundamental rights and freedoms.
Where hq177 sends you direct marketing communications or places non-essential cookies on your device, we do so on the basis of your explicit consent. You may withdraw your consent for marketing communications or non-essential cookies at any time without affecting the lawfulness of processing carried out prior to withdrawal.
hq177 does not sell, rent, or trade your personal data to any third party. Your personal data may be shared in the following limited and specific circumstances only:
hq177 shares the minimum financial data necessary with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network operators — solely for the purpose of processing your deposit and withdrawal transactions. All payment processors used by hq177 are contractually obligated to handle your data in accordance with applicable data protection standards.
In connection with our KYC obligations, hq177 may share your identity documents and personal information with third-party identity verification service providers. These providers process your data exclusively for the purpose of verifying your identity on behalf of hq177 and are bound by strict data processing agreements.
hq177 may be required to disclose your personal data to regulatory bodies, government authorities, or law enforcement agencies where such disclosure is required by applicable law, court order, or regulatory directive. hq177 will only disclose the minimum data necessary to fulfill such requirements.
In order to deliver specific games and betting markets on the hq177 platform, certain technical data may be shared with licensed third-party gaming software providers. This data sharing is limited to what is operationally necessary and is governed by data processing agreements that restrict further use of the data.
Cookies are small text files placed on your device by a website when you visit it. hq177 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to keep your session secure, and to collect anonymised analytics data about how Players use the platform.
You can control and manage cookies through your web browser settings at any time. Please note that disabling strictly necessary cookies will affect the functionality of the hq177 platform and may prevent you from accessing certain features, including your account login. Instructions for managing cookies are available in your browser's help documentation.
hq177 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years | Regulatory compliance, dispute resolution |
| KYC Documents | Duration of account + 5 years | AML regulatory obligation |
| Financial Transaction Records | Duration of account + 5 years | Financial regulatory requirement |
| Responsible Gaming Records | Duration of account + 5 years | Player protection obligations |
| Support Communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical & Usage Data | Up to 24 months | Security monitoring, analytics |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent audit trail |
Upon expiry of the applicable retention period, hq177 will securely delete or anonymise the relevant personal data in accordance with its internal data destruction procedures. Anonymised or aggregated data that no longer identifies any individual may be retained indefinitely for statistical and platform improvement purposes.
hq177 implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
As a data subject, you hold the following rights in respect of the personal data that hq177 processes about you. Requests to exercise any of these rights should be submitted to our support team at [email protected].
You have the right to request a copy of all personal data that hq177 holds about you, together with information about the purposes for which it is processed, the categories of data involved, and the recipients with whom it has been shared. hq177 will respond to Subject Access Requests within 30 days of receipt.
If any personal data that hq177 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your hq177 account dashboard; for other corrections, please contact our support team.
In certain circumstances, you have the right to request that hq177 delete your personal data. Please note that this right is not absolute — hq177 may be required to retain certain data to fulfill regulatory obligations, even after your account has been closed. Where erasure is not possible due to such obligations, hq177 will inform you of the reason.
You may request that hq177 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its processing on grounds of legitimate interests. During any period of restriction, hq177 will store but not actively process the relevant data.
You have the right to object to hq177 processing your personal data for direct marketing purposes at any time. Upon receipt of such an objection, hq177 will immediately cease processing your data for marketing purposes. You may also object to processing carried out on the basis of hq177's legitimate interests, subject to hq177's right to demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive the personal data you have provided to hq177 in a structured, commonly used, and machine-readable format.
The hq177 platform is strictly intended for individuals who are 21 years of age or older. hq177 does not knowingly collect personal data from any individual under the age of 21. The registration process includes mandatory age verification steps designed to prevent underage access.
The hq177 platform may integrate with third-party services — such as licensed game studios, payment gateways, and identity verification providers — that have their own independent privacy policies. hq177 is not responsible for the privacy practices of these third-party services beyond the terms of the data processing agreements hq177 has put in place with them.
Where hq177 engages third-party processors to handle personal data on its behalf, those processors are required to process the data only on hq177's documented instructions, to implement appropriate security measures, and to assist hq177 in fulfilling its data protection obligations. hq177 maintains a register of all third-party data processors and conducts periodic reviews of their data handling practices.
hq177 reserves the right to amend or update this Privacy Policy at any time to reflect changes in applicable data protection law, regulatory requirements, or our internal data handling practices. Where material changes are made to this Policy, hq177 will notify registered Players by email or through a prominent notice on the platform prior to the changes taking effect.
The "Last Reviewed" date at the top of this Policy will be updated each time a new version is published. We encourage you to review this Policy periodically to remain informed of how hq177 is protecting your personal data. Your continued use of the hq177 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or hq177's handling of your personal data, please do not hesitate to get in touch with our privacy support team through the following channels:
Our support team operates on Pakistan Standard Time and is staffed around the clock. We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt, in accordance with applicable data protection requirements.
Ready to Play?
Now that you have reviewed the hq177 Privacy Policy, you can play with full confidence that your personal data is handled securely and transparently. Cricket betting, live casino, 2,000+ slots, and PKR payments via JazzCash and EasyPaisa — all in one platform.
21+ hq177 is strictly for adults aged 21 and above. Please play responsibly within your means.